cbajl Privacy Policy — How We Handle Your Personal Data

1. Introduction and Scope

cbajl ("we", "us", "our", or "the Platform") operates the online betting and casino website accessible at cbajl.ws. This Privacy Policy explains how cbajl collects, stores, processes, and protects the personal data of individuals ("you", "your", "the Player") who register an account, access the platform, or otherwise interact with cbajl's services.

This policy applies to all cbajl services, including sports betting (cricket, football, kabaddi), live casino games, slots, Teen Patti 20-20, Ganesh Fortune, and any future features added to the platform. It also covers cbajl's processing of data obtained through account registration, payment transactions, customer support interactions, and platform usage analytics.

cbajl's services are directed exclusively at adults aged 21 years and above resident in Bangladesh or accessing the platform from jurisdictions where online gambling is lawfully permitted. This platform is an English-language service; all privacy communications are conducted in English.

2. Information We Collect

cbajl collects personal data through several channels. The categories of information we collect are as follows:

2.1 Registration Data

When you create a cbajl account, we collect the information you provide directly, including:

• Full legal name (as it appears on your national identity card or passport)
• Date of birth (to verify that you are 21 years of age or older)
• Bangladeshi mobile phone number
• Email address
• Chosen username and encrypted password
• City or district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, cbajl may request and retain copies of the following documents:

• National Identity Card (NID) issued by the Bangladesh Electoral Commission
• Passport biographical data page
• Proof of address (utility bill or bank statement issued within the past three months)
• Proof of payment method ownership (e.g., screenshot of your bKash or Nagad wallet displaying your name and registered number)

2.3 Financial and Transaction Data

When you make a deposit or request a withdrawal on cbajl, we collect transaction-related data including mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers provided by the payment processor.

2.4 Usage and Behavioural Data

cbajl automatically collects technical and behavioural data when you use the platform, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, games played, and session duration
• Betting history, game history, and bonus redemption records
• Login timestamps and session activity logs

2.5 Customer Support Communications

When you contact the cbajl support team by email at [email protected], we retain records of the correspondence, including the content of your messages, your email address, and the cbajl username associated with the inquiry. These records are used to resolve your query and to improve support quality.

3. How We Use Your Information

cbajl uses the personal data it collects for the following specific purposes:

Purpose	Data Used
Account creation and management	Registration data, username, password (encrypted)
Age and identity verification (21+ check)	Date of birth, NID/passport, KYC documents
Processing BDT deposits and withdrawals	Mobile wallet numbers, bank references, transaction data
Fraud prevention and security monitoring	IP address, device data, login history, transaction patterns
Anti-money laundering (AML) compliance	KYC documents, transaction history, source of funds
Responsible gaming monitoring	Betting history, session data, deposit frequency
Customer support resolution	Support correspondence, account activity logs
Platform performance and analytics	Usage data, device data, aggregated behavioural metrics
Promotional communications (where consented)	Email address, mobile number, account preferences

cbajl does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools are used (e.g., to flag suspicious transaction patterns), a human compliance team member reviews the case before any account action is taken.

4. Legal Basis for Processing

cbajl processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, payment data, and account activity is necessary to perform the cbajl user agreement with you. Without this data, we cannot provide the platform services.
• Legal obligation: KYC verification, AML record-keeping, and age verification are carried out to comply with applicable legal and regulatory obligations governing online financial services and responsible gaming.
• Legitimate interests: Fraud detection, platform security monitoring, and analytics are carried out on the basis of cbajl's legitimate interest in protecting the integrity of the platform and the safety of all players.
• Consent: Where cbajl sends you promotional communications (bonus alerts, seasonal offers such as BPL promotions or Eid specials), this is done on the basis of your consent, which you may withdraw at any time by contacting [email protected].

5. Sharing of Personal Data

cbajl does not sell, rent, or trade your personal data. We share personal data only in the following limited and necessary circumstances:

5.1 Payment Processors

To process your BDT deposits and withdrawals, cbajl shares the minimum necessary payment data with the relevant mobile wallet operator (bKash, Nagad, Rocket, Upay) or bank (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These parties act as independent data controllers in respect of the transaction data they receive and are governed by their own privacy policies.

5.2 Game Technology Providers

Casino and slot games on cbajl are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver these games, cbajl may share a pseudonymous player identifier and session token with the game provider. cbajl does not share your full name, NID number, or bKash wallet number with game providers.

5.3 Legal and Regulatory Disclosure

cbajl may disclose personal data to law enforcement agencies, financial intelligence units, or other authorities where required to do so by a valid legal order, court mandate, or regulatory obligation. cbajl will notify the affected player of such a disclosure where legally permitted to do so.

5.4 Business Transfers

In the event that cbajl undergoes a corporate restructuring, merger, or acquisition, player data may be transferred to the successor entity. Players will be notified of any such transfer and the privacy terms applicable to their data under the new structure.

6. Payment Data and Financial Information

All BDT payment transactions on cbajl are processed via encrypted connections. cbajl stores transaction reference numbers, amounts, and timestamps for account record-keeping and AML compliance purposes. cbajl does not store full bKash wallet PINs, bank account passwords, or card PINs on its servers — these are handled exclusively within the secure environments of the respective payment provider.

Payment records are retained for a minimum of five (5) years from the date of the transaction to satisfy anti-money laundering record-keeping requirements. During this retention period, payment data is accessible only to authorised cbajl compliance and finance personnel on a need-to-know basis.

If you believe a cbajl transaction has been processed incorrectly or without your authorisation, you must notify cbajl immediately at [email protected]. cbajl will investigate all disputed transactions within a reasonable timeframe and liaise with the relevant payment provider where necessary.

7. Cookies and Tracking Technologies

cbajl uses cookies and similar tracking technologies to deliver a functional and consistent platform experience. The categories of cookies used by cbajl are as follows:

Cookie Type	Purpose	Duration
Session cookies	Maintain your logged-in state during a single browser session on cbajl	Deleted when browser is closed
Authentication cookies	Securely remember your cbajl login status between sessions if "Stay logged in" is selected	Up to 30 days
Preference cookies	Remember your language, display, and notification preferences on cbajl	Up to 12 months
Analytics cookies	Collect aggregated, anonymised usage data to help cbajl improve platform performance and navigation	Up to 12 months
Security cookies	Detect fraudulent login attempts, bot activity, and suspicious session behaviour on cbajl	Session or up to 30 days

cbajl does not use third-party advertising cookies or behavioural tracking cookies that build profiles for external ad networks. You may configure your browser to reject cookies, but doing so may impair the functionality of the cbajl platform, including your ability to maintain a logged-in session.

8. Data Retention

cbajl retains personal data for as long as is necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. The following retention periods apply as a general guide:

• Active account data (registration details, account settings, betting history): Retained for the duration of the active account relationship.
• KYC documents (NID, passport copies, proof of address): Retained for a minimum of five (5) years from the date of submission, in line with standard AML record-keeping practice.
• Financial transaction records (deposit and withdrawal history): Retained for a minimum of five (5) years from the date of each transaction.
• Customer support correspondence: Retained for three (3) years from the date of the most recent communication in a support thread.
• Usage and analytics data: Aggregated and anonymised analytics data may be retained indefinitely; individual session logs are retained for twelve (12) months.

Upon expiry of the relevant retention period, cbajl will securely delete or permanently anonymise the personal data in question so that it can no longer be attributed to an identifiable individual.

9. Data Security

cbajl implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and cbajl's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted password storage: cbajl account passwords are hashed using a strong cryptographic algorithm. Plain-text passwords are never stored.
• Access controls: Access to systems containing personal data is restricted to authorised cbajl personnel based on their specific job function. All access is logged and audited.
• Two-factor authentication (2FA): cbajl staff accessing systems that handle personal data are required to authenticate using two-factor methods.
• Regular security reviews: cbajl conducts periodic internal reviews of its data handling practices and system security configurations.

While cbajl takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. In the event of a data security incident that poses a material risk to affected players, cbajl will notify impacted users promptly and take all available remedial steps.

10. Your Rights and Choices

As a cbajl account holder, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data cbajl holds about you at any time. cbajl will provide this within a reasonable period following identity verification.
• Right to rectification: If any of the personal data cbajl holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact [email protected] with the relevant details.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to cbajl's legal obligations to retain certain records (e.g., KYC and financial data).
• Right to restrict processing: In certain circumstances, you may request that cbajl restrict the processing of your data — for example, where you contest the accuracy of the data while cbajl verifies it.
• Right to withdraw consent: Where cbajl processes your data on the basis of consent (e.g., promotional communications), you may withdraw that consent at any time by emailing [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object to marketing: You may opt out of receiving promotional emails or SMS messages from cbajl at any time by following the unsubscribe instructions in the communication or by contacting [email protected].

To exercise any of the above rights, submit your request by email to [email protected], clearly stating your cbajl username and the specific right you wish to exercise. cbajl will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) days.

11. Children and Minors

cbajl is strictly an adult platform. The minimum age to register and use cbajl is 21 years. cbajl does not knowingly collect personal data from any individual under the age of 21. If cbajl becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be reviewed, and any funds will be handled in accordance with cbajl's responsible gaming procedures.

Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gambling platforms including cbajl. If you believe a minor may have registered a cbajl account, please contact us immediately at [email protected].

12. Third-Party Game Providers

The casino and slot games available on cbajl are developed and operated by independent third-party game studios. When you play a game on cbajl that is powered by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a limited set of session data — specifically a pseudonymous player identifier and game session token — is transmitted to that provider's game server to facilitate gameplay.

These game providers operate under their own privacy policies and are independently responsible for data they collect through their game interfaces. cbajl does not transmit your full name, NID, date of birth, bKash wallet number, or any financial account details to game providers. If you have questions about a specific provider's data practices, we recommend reviewing that provider's publicly available privacy documentation directly.

13. Changes to This Policy

cbajl reserves the right to update or amend this Privacy Policy at any time. When material changes are made, cbajl will notify registered players via a notice on the platform dashboard or by email to the address on file. The updated policy will state the new effective date at the top of the document and will be accessible at cbajl.ws/privacy-policy.

We encourage you to review this Privacy Policy periodically. Continued use of cbajl following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you object to any change, you may request account closure by contacting the support team before the changes take effect.

14. Contact and Data Requests

For all privacy-related enquiries, data access requests, rectification requests, erasure requests, or concerns about how cbajl handles your personal information, please contact the cbajl support team in English. The team operates 24 hours a day, seven days a week, on Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]
(Plain text address — not a clickable link. Copy manually into your email client.)

Please include your registered cbajl username, the mobile number associated with your account, and a clear description of your request or concern. For data access and erasure requests, cbajl will require identity verification before processing to ensure that data is not disclosed to or deleted on behalf of an unauthorised third party.